Barton Creek North Management

Dear Barton Creek North (BCN) Homeowners:

Last summer, the Barton Creek North Board initiated a project to bid our property management services. This decision was based on both a need to test the marketplace for such services (our current contract was signed in 2006) and to address new state legislation requiring updated organizational policies regarding competitive bidding.

As a result of our multi-month review, the Board has approved a change in property management service providers. Effective March 1, 2023, FirstService Residential (FSR) will replace Realmanage as our property management company. Realmanage remains under contract as our property management company until March 1. However, you will begin to receive letters and emails which introduce you to FSR and provide instructions on how to transition your accounts, payments, and other business with our association.

The transition period will undoubtedly be a challenge and we ask for your patience and diligence in moving your information to FSR. With new property management staff, there will be a learning curve to navigate. The most visible changes will likely be as follows:

• The FSR office is located at 5316 West US-290, Suite 100. The Board continues to meet and discuss our communities’ operations with Elyssa Gonzales, who was interviewed and selected as our new property manager. We plan to introduce Elyssa to the community following the formal transition on March 1.
• Your second quarter payments (due April 1) will be billed and paid via FSR systems and you will be required to set up new online account(s) and banking information, as appropriate.
• All pending (and new) Master Architectural Control Committee (MACC) submissions will be coordinated via FSR starting March 1. You can expect to see a number of process changes and as well as updated Architectural Control Guidelines in the coming months.

The Board believes these changes will provide better value to our community, both in terms of reduced cost and updated technology for organizing, tracking, and communicating our community activities.

We hope you will welcome our new partners, First Service Residential. In the coming days and weeks, we expect to provide more details regarding ongoing communications and how to find information. Please watch your inbox and our website at www.bartoncreeknorth.com

Your Barton Creek North POA Board of Directors